28 June, 2010
I would like to thank Brian for his kind words of introduction last month as I accepted my position as Chief Executive Officer with the Entello Group. There are certainly exciting times ahead for us all and I look forward to working with Brian and the team through the coming years.
The last few weeks has seen a correction in the markets, which has not been helped by the political climate. Irrespective of the recent leadership change in the Government however, we are seeing the market find support at current levels and look forward to an upward trend in the coming weeks.
That being said, I will leave the economic commentary to Brian in his economic update as this is his primary area of expertise.
Entello Goals
I would like to take this opportunity to provide you with an insight into the two key goals we have set for the organisation for the next six months:
1. to enhance customer service and responsiveness, and
2. expand on our educational products.
Entello’s core investment strategy of direct ownership and our fee for service approach provide clear benefits to you. We understand that the quality of our relationship with you is also based on providing excellent advice and great customer service.
It is a core objective to continually improve on customer service and much of my focus will be in this area. I will be adding resources within the company to not only allow us to keep the same Entello ethics and customer care but also to “give back” to our loyal clients with a more personalised service level. You can expect to see further enhancements in this area starting in the near future.
New Training Packages
We are excited about the Government’s release of a new national Financial Services Training package later this year, which contains a number of new components that we think will be of interest to you.
We will be working on developing seminar materials that target specific areas of interest for our clients, many of which will align to nationally recognised standards. We hope to have the first of these seminars in the fourth quarter this year.
New Appointments
I would like to welcome Alfred Van Kalken and Marilou Bone who joined the Entello team this month. Alfred comes to us with over 15 years experience in the industry and will join the Financial Planning team. Marilou is a qualified accountant and while her role will be largely internal she will be able assist with enquiries we receive from our customers’ accountants from time to time.
Economic Update Evening – 22 July 2010
We will be presenting an Economic Update evening on the last day of the Resource Consulting Service (RCS) conference to be held in Brisbane. This will be on Thursday 22 July at Royal on the Park. Natalie will be sending more information to you on this subject shortly.
In recognition of the strong ties many of our clients have with RCS we have offered this update at a reduced cost to attendees of both the conference and update, the update will also be held at the same location. I will be attending the update, as will be a number of the Entello Group Board. We look forward to meeting those of you who attend in person.